Terms of Service

1. Introduction and Acceptance

Welcome to VitalityPro UK - Premium Health & Beauty Solutions Ltd ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website located at [website URL] (the "Service") operated by VitalityPro UK - Premium Health & Beauty Solutions Ltd.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Use License

Permission is granted to temporarily access VitalityPro UK for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials;
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial);
• Attempt to decompile or reverse engineer any software contained on the website;
• Remove any copyright or other proprietary notations from the materials; or
• Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by VitalityPro UK at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Definitions and Interpretation

In these Terms, unless the context otherwise requires:

The singular includes the plural and vice versa. References to persons include bodies corporate and unincorporated associations. References to a "Clause" are references to these Terms and Conditions.

4. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. When you create an account, you must provide accurate, complete, and current information at all times.

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to immediately notify VitalityPro UK of any unauthorized use of your account or any other breach of security.

Account Responsibilities

• Maintain the accuracy and confidentiality of your account information
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use
• Not create accounts for anyone other than yourself without permission
• Not use false information or impersonate another person

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, abusive, or harmful purposes.

5. Product Information and Availability

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Product Descriptions and Images

We make every effort to ensure that product images, descriptions, and specifications are accurate. However, actual colors may vary due to monitor settings and lighting conditions. Minor variations in color, size, or design do not constitute defects and are not grounds for return or refund.

Health and Beauty Information

The information provided on our website regarding health and beauty products is for educational purposes only and is not intended as medical advice. Always consult with a qualified healthcare professional before using any health or beauty products, especially if you have existing health conditions, are pregnant or nursing, or are taking medications.

6. Orders and Payment Terms

By placing an order through our website, you are making an offer to purchase products under these Terms. All orders are subject to acceptance and availability.

Order Process

1. Add items to your shopping cart
2. Proceed to checkout and provide required information
3. Review your order and total amount
4. Submit your order and payment information
5. Receive order confirmation via email

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express, Maestro)
• PayPal
• Apple Pay and Google Pay
• Bank transfer (for larger orders)

Payment Terms

Payment is due at the time of order placement. All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices without notice, but any price changes will not affect orders that have already been confirmed.

7. Delivery and Shipping

We aim to process and dispatch orders within 1-2 business days. Delivery times may vary depending on your location and the products ordered.

Shipping Options

Delivery Areas

We currently deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Some remote areas may require additional delivery time.

Delivery Issues

If your order does not arrive within the expected timeframe, please contact our customer service team. We are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, carrier delays, or incorrect delivery information provided by the customer.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, you may return it according to our returns policy.

Return Period

You have 28 days from the date of delivery to return items for a refund or exchange. Items must be in their original condition, unused, and in the original packaging.

Return Conditions

• Items must be in original condition and packaging
• Sealed products must remain sealed (cosmetics, skincare, etc.)
• Personalised or custom-made items cannot be returned
• Items must be returned with all original accessories and documentation
• Returned items must be properly packaged to prevent damage

Refund Process

Once we receive your returned items, we will inspect them and notify you of the status of your refund. If approved, refunds will be processed to your original payment method within 5-10 business days.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection and Use

We collect and process personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This includes:

• Account registration and profile information
• Order history and payment information
• Communication preferences and customer service interactions
• Website usage data and analytics
• Marketing communications (with your consent)

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Have your data deleted
• Restrict processing of your data
• Data portability
• Object to processing

To exercise any of these rights, please contact us at [email protected].

10. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of VitalityPro UK - Premium Health & Beauty Solutions Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

Our Intellectual Property

All trademarks, logos, service marks, trade names, and proprietary branding displayed on our website are our property. You may not use our intellectual property without prior written consent.

User-Generated Content

If you submit content to our website (reviews, comments, images), you grant us a non-exclusive, royalty-free, perpetual, and world-wide license to use, modify, and display such content for the purposes of operating and improving our Service.

11. User Conduct and Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Prohibited Uses

• Use the Service for any unlawful purpose or to solicit others to engage in unlawful activities
• Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• Submit false or misleading information
• Upload or transmit viruses or any other type of malicious code
• Spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• Interfere with or circumvent the security features of the Service

Account Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.

12. Disclaimers and Limitation of Liability

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• Excludes all representations and warranties relating to this website and its contents
• Does not warrant that the functions contained in the website will be uninterrupted or error-free
• Does not warrant that defects will be corrected or that this site or the server that makes it available are free of viruses or bugs
• Does not warrant the accuracy, completeness, or quality of the information contained

Limitation of Liability

In no event shall VitalityPro UK - Premium Health & Beauty Solutions Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

13. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution Process

Before pursuing formal legal action, we encourage resolving disputes through:

1. Direct communication with our customer service team
2. Formal complaint through our official channels
3. Mediation through an approved mediator
4. Alternative dispute resolution (ADR) where appropriate

Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law. If there is any conflict between these Terms and your statutory rights, your statutory rights will prevail.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

Notification of Changes

When we make changes to these Terms, we will:

• Post the updated Terms on this page
• Update the "Last updated" date at the top of this page
• Notify registered users via email of material changes
• Provide notice through other appropriate channels

Acceptance of Changes

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the information provided below.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of those rights or provisions.